Let customers speak for us
from 66 reviewsI am building an outdoor living space for my new pool and locked in immediately on the 36" Arizona Grand Canyon logs after visiting local stores, due primarily to their authentic appearance and quality construction. The bad part was the high expense I ran up against, both in local fireplace stores and on the web.
I was a bit shocked when I ran across The Great Fire Company recently. I did not believe the pricing so actually called them directly. They confirmed the authenticity of the Grand Canyon logset I was looking to purchase, the full contents of what was included, pricing, free delivery and return policy. - very upfront on the details.
By comparison to local suppliers and the most popular of the online fireplace suppliers, the price was too good to be true. Hence, my call to the company directly. I then placed to order on February 11. The shipment was delivered on the 17th. Note, this a very large order freight shipped by RL Carriers.
Confirmation order and and trackable shipping details were sent immediately upon order. I inspected the order upon receipt including to operating manuals, condition, etc. All were in perfect condition and the delivery driver was very helpful.
I was unaware of The Great Fire Company previously, but today, I highly recommend for your fireplace purchases. Excellent, attentive customer service.
TheReal Fyre log set is totally realistic! Matt in sales was a HUGE help! The manufacturer did not include a part and Matt made sure the part was sent out quickly and the total cost of repair was covered by the manufacturer!
GREAT prices & service! Buy from them!!
We installed it into the wall and love the look of the flame and embers created by this fireplace. It appears to have warmth and depth despite the reality.
realistic flames. excellent phone app. very quick delivery. no L "nailing brackets" included.
We searched for the perfect fireplace for our home and found it here. It’s beautiful and warm and is a perfect complement to our living room. Shipping was amazingly quick and it arrived in perfect condition. We’re so happy with our purchase and it was so simple to install.
I've looked for about 2 years for a replacement lp log set to replace the one that I've had for over 20 yrs.. The new one is the same manufacturer as the old one, but..... The new one was worth the wait. It's got more features and is a very nice upgrade! Wish I had done this earlier,however, I'm very glad I did it with Peterson again!
Beautiful!!!
Great price , shipping was free and quick pleasant to talk to.Stove is works great
Everything was great except there was a broken log!
I think it was Matt that helped me and took my order. He was incredibly helpful and I was able to make up my mind quickly.
Fast delivery, good product.
So completed phase one of the installation of the Orion 52” Multi. Pretty impressed.
Fast shipping and delivered un-damaged.
I am happy with the gas logs overall. The dimensions were exact and I like the look. The installer said the installation was fairly easy with good directions. It would have been nice for Majestic to include batteries as this involved a dash to the store.
The part arrived quickly