Let customers speak for us
from 86 reviewsLove the new gas logs. We purchased an Empire Sassafras and it looks great and works great. The original shipment was damaged and they sent us a replacement the same day we called it in. Great customer service! Thanks
Easy to set up and really love the variable flame level. Our prior log set only had one setting and we had to turn it off after 15-20 minutes. Not so with this set. Also like the realistic embers below.
Quality Vent kit
This shipped so fast and we needed it urgently. We are very impressed. Thanks for all your help!
My wife and I love this fireplace so much, we first saw it locally and thought it looked so realistic. Thanks to the Great Fire Company we were able to get it for a great price!
Great quality and exactly as described. Easy to install and worked perfectly.
Great parts and ships fast, without doubt place to go for fireplace needs.
Great people to work with. The support was so knowledgeable and the fireplace looks amazing! So happy we chose to work with you guys.
Me and my husband did our research before buying and we're thrilled with our decision. The LCD Electric fireplace really looks great. Thanks Matt for the support and answering all our questions!
AWESOME fireplace. We weren't sure about ordering this online, but our neighbor recommended The Great Fire Company. We got the best price and it arrived very fast. We couldn't ask for more.
Absolutely love this fireplace. Support was so helpful with our venting requirements and they were able to connect with our contractor to make it a smooth process. Really great help!
This is a gorgeous fireplace. We just had it installed and couldn't say anything bad about it. It really makes our living room 10x better. This company was also very helpful in our decision.
WE were very pleased with the fireplace and the customer loved it. Customer service was very nice to work with.
This is a great addition to my ~200 year old log cabin. Shipping was fast and the appliance works great. The quality of the logs are the best I’ve seen.
So far so good. Very easy to install. It is simi-real looking or as good as it gets at this price point. The app. seems very helpful with a lot of functions. The realism of the flame seem's to be pretty good. The unit and App. has a lot of control to suit your taste. I enjoy having a heater on this unit. We use it all the time. We are satisfied with this unit.