Let customers speak for us
from 23 reviewsPerfect.
I don’t wanna say it’s hard, but it is becoming more unusual for people to exceed your expectations. This was the simplest and fairest and most expedited purchase I’ve made in a long time and they are more than reasonable priced compared to two other competitors that I shopped against. You don’t buy fireplace stuff all the time, but if I did, I wouldn’t have to worry of who I went to. Finally I’m a hero in my wife’s eyes, lol!
It arrived days before it was scheduled. My contractors have not installed yet but it looks clean and undamaged so far. We have not taken out of box yet so I'll see soon.
Shipped out quickly and delivery was smooth. We just finished installing this and it’s made such a difference to our outdoor area. This unit gives off a good heat while looking amazing at night.
These logs exceeded expectations. One log was broken in shipping but customer service was great and they replaced next day with no questions asked! Highly recommend.
We are so pleased with this fireplace. We are doing renovations and wanted a see-through fireplace but we had so many questions. Support was great and was able to help our contractor with technical installation questions as well. Thanks.
Service was good no complaints
Nice company, great costumer service. It's very rare to find companies that serve their customers. Thank you for being there and please don't change your business tactics.
Nice and knowledgable support. I had a lot of questions and they helped us with all the information. The fireplace is a great addition to our backyard. Thank you so much for your help.
I had so many questions and their team was able to communicate everything so easily. They were able to help our contractor with technical details as well. Really great support and knowledge. 100% satisfied.
Excellent company to deal with right from the phone call with Matt so professional and helpful emails through entire process it works very well and looks nice highly recommend thank you
Exactly as advertised. Very fast delivery and well packaged
This insert is way better than our previous one. Has a really luxurious look and the wife loves it! She uses it a lot more than I do, thanks for the service and recommendation.
We bought 2 and the customer support was excellent. We had a unique situation, and you guys were great help. I called over a period of several months to make sure I was able to get the right fireplace for my home and renovation project. When I finally decided, they gave A+ service. This fireplace really helped to boost the look and heat of our living room.
Best price. Saved $800 over local competitor. Considerate and thorough knowledge via text on their website. Bought the Real Frye ventless system. Shipped as said and received without anything missing or broke. My Heating guys installed it in 2 hours. What a difference to have a clean fireplace. W are ready for winter.