Let customers speak for us
from 18 reviewsThese logs exceeded expectations. One log was broken in shipping but customer service was great and they replaced next day with no questions asked! Highly recommend.
We are so pleased with this fireplace. We are doing renovations and wanted a see-through fireplace but we had so many questions. Support was great and was able to help our contractor with technical installation questions as well. Thanks.
Service was good no complaints
Nice company, great costumer service. It's very rare to find companies that serve their customers. Thank you for being there and please don't change your business tactics.
Nice and knowledgable support. I had a lot of questions and they helped us with all the information. The fireplace is a great addition to our backyard. Thank you so much for your help.
I had so many questions and their team was able to communicate everything so easily. They were able to help our contractor with technical details as well. Really great support and knowledge. 100% satisfied.
Excellent company to deal with right from the phone call with Matt so professional and helpful emails through entire process it works very well and looks nice highly recommend thank you
Exactly as advertised. Very fast delivery and well packaged
This insert is way better than our previous one. Has a really luxurious look and the wife loves it! She uses it a lot more than I do, thanks for the service and recommendation.
We bought 2 and the customer support was excellent. We had a unique situation, and you guys were great help. I called over a period of several months to make sure I was able to get the right fireplace for my home and renovation project. When I finally decided, they gave A+ service. This fireplace really helped to boost the look and heat of our living room.
Best price. Saved $800 over local competitor. Considerate and thorough knowledge via text on their website. Bought the Real Frye ventless system. Shipped as said and received without anything missing or broke. My Heating guys installed it in 2 hours. What a difference to have a clean fireplace. W are ready for winter.
These guys made the buying process really easy for me. We went back and fourth with different quotes, and each time they were patient and fast to respond. A+ Service.
Very clean fireplace, exactly what we were looking for and fast shipping too!
The Lanai fireplace is so beautiful, especially at night. Friends are always impressed when we have our get togethers! Great support, and shipping was fast. Thanks!
My friend has this fireplace and also ordered it from you guys. I went with the HD Logset and everything came out amazing, this is the best looking outdoor fireplace i’ve seen. Would recommend for anyone’s backyard.