Collection: Napoleon Vertical Electric Fireplace

I absolutely LOVE this Gorgeous fireplace!!! It’s stunning to look at, and looks just like a real wood burning fireplace! It definitely took some time and talent to put it together, but once it’s completed, it’sfabulous!

The Great Fire Company is legit. I shopped around for a a fireplace insert. The Great Fire Company had the best price. I placed my order for a Majestic Trilliant and 4 days later it was at my doorstep. Great communications from not only on Great Fire, but also the delivery service that Great Fire selected. For such a significant purchase, I wouldn't hesitate to use The Great Fire Company again. Really happy with my purchase.

Great product, pricing and fast shipping

One word, beautiful

These look very nice in our converted fireplace. Our gas company took care of the set up, pressure test and technical bits. We received customer support before we ordered the log set so we would be certain of dimensions. Logs and burner fit perfectly. Set looks spectacular. The gentleman that installed the logs stated he didn't have a lot of personal experience with this brand but knows they have a good reputation. After he installed the set and lit the logs, he mentioned they were really nice based on what he had experience with. As they begin burning for the first time they may set off smoke detectors as they burn of small particles. The installer stated that was normal and suggested lighting logs for a few hours with doors or windows open before lighting them to enjoy heat. Everything looked very nice and was as described. We appreciate the customer support we received and thereliable shipping and tracking of our purchase.

We have it installed and just waiting to get it hooked up. Service has been amazing. Shipping was well secured and quick. Customer service is impeccable!! We’ve needed help along the way to install and they have been so helpful!

We just got our units installed. It will be a bit before we have them running but our experience so far has been amazing. Excellent pricing. And the best customer service ever. I have contacted them so many times by chat and never had an issue and they are super knowledgeable. Thanks so much

Excellent service. Even though damaged in freight. The Company immediately sent a new unit. Super service.

Great pricing. Quick delivery.

I had so many questions as it can be confusing with all these options. We found a fireplace that worked out amazing. Awesome company and thanks for your support.

Customer service very helpful when ordering. Called back several times and all my questions were answered.

Perfect.

I don’t wanna say it’s hard, but it is becoming more unusual for people to exceed your expectations. This was the simplest and fairest and most expedited purchase I’ve made in a long time and they are more than reasonable priced compared to two other competitors that I shopped against. You don’t buy fireplace stuff all the time, but if I did, I wouldn’t have to worry of who I went to. Finally I’m a hero in my wife’s eyes, lol!

It arrived days before it was scheduled. My contractors have not installed yet but it looks clean and undamaged so far. We have not taken out of box yet so I'll see soon.

Shipped out quickly and delivery was smooth. We just finished installing this and it’s made such a difference to our outdoor area. This unit gives off a good heat while looking amazing at night.