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Astria Western Timber Vent-Free Gas Log Set

Astria Western Timber Vent-Free Gas Log Set

SKU: WESTERNTIMBER18
Regular price $1,248.00
Regular price Sale price $1,248.00
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Product Details

The Tri-Flame Series features a unique triple burner and glowing ember bed at its base to achieve the look of a real wood fire. Flickering embers are achieved through the use of two unique technologies and the burner offers the distinctive feature of an additional row of flames behind the logs. The result is a striking appearance with a very deep flame pattern. All models are heater rated with 99% heat efficiency and include a wood-burning grate appearance.

All models include a woodburning grate appearance and glowing ember bed. Pair 18" logs with a 18" burner. Pair 24" and 30" logs with a 24" burner. Variable Remote and Electronic Ignition models include a remote control with built-in thermostat mode and adjustable variable flame control.

FEATURES

  • Available in 18″, 24″, and 30″ sizes
  • Tall dancing yellow flames and ember bed for wood fire realism
  • Highly detailed concrete logs with the wood grain texture and color of real wood logs
  • Variable control model includes ProFlame remote (Manual & T-Stat modes, On-Off & 5 flame heights)
  • Electronic control model includes EcoFlow Touchscreen remote (Manual & T-Stat modes, On-Off & 3 flame heights)

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Specifications

Venting Vent-Free
Design Style Tri-Flame
View Style Front View
Fuel Type Natural Gas | Liquid Propane
Ignition Type Millivolt, Variable and Electronic
Material Cast Refractory
Location Indoor
Minimum Fireplace Width 18" (28") | 24" (30") | 30" (40")
Minimum Fireplace Height 18" (19") | 24" (19") | 30" (19")
Minimum Fireplace Depth 18" (14") | 24" (14") | 30" (14")
Warranty 3 Year Limited Warranty
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Frequently Asked Questions

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thegreatfirecompany.com. No Shipping outside the lower 48 in USA.

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-321-334-2850, the chat in the bottom right, or email sales@thegreatfirecompany.com any time.

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.). These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). Order delays have proven to be unavoidable and outside of The Great Fire Company's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience. Please call or reach out to our live chat for further support if needed.

Astria Western Timber Vent-Free Gas Log Set

Astria Warranty

Astria Gas Fireplaces: Innovative Hearth Products ("IHP") Limited Lifetime Warranty warrants your Astria® brand gas fireplace ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, firebox and barrier carry the Limited Lifetime Warranty.

See the full warranty: click here


Astria Wood Burning Fireplaces: Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Catalyst (“Product”) to be free from defects in materials and workmanship at the time of manufacture.

See the full warranty: click here

Returns & Shipping

The Great Fire Company prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-321-334-2850 or message our live chat to learn more.

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