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Empire 28" Innsbrook Direct Vent Insert - Large

Empire 28" Innsbrook Direct Vent Insert - Large

SKU: DVC28IN31N
Regular price $2,979.00
Regular price $3,299.00 Sale price $2,979.00
SAVE $320.00
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IN STOCK  |  Other sizes: 20", 26"
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Product Details

Our Innsbrook Direct-Vent inserts feature optional liners and hand-painted ceramic fiber logs, nestled atop the variable flame height burner, to create an exceptionally attractive traditional fireplace. With inputs of 20,500 Btu, 26,000 Btu, and 28,500 Btu, the Direct-Vent insert’s unique Slope Glaze Burner produces natural flickering flames that dance and delight – warming your heart as it warms your soles.

FEATURES

  • Millivolt with Standing Pilot or Intermittent Pilot (operates during power outages)
  • Available in Natural Gas or Liquid Propane
  • Hand-Painted Ceramic Fiber Logs
  • Installs as zero-clearance or as an insert in an existing fireplace
  • All visible elements constructed of 316 stainless steel.
  • Installs as an Insert in an existing fireplace
  • 3-inch Flex Venting

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Specifications

Brand Empire
Model Innsbrook Insert
Product Type Direct Vent
View Style Front View
Fuel Type Natural Gas | Liquid Propane
Natural Gas BTUs 28,500 BTU
Liquid Propane BTUs 28,500 BTU
Ignition Millivolt or Intermittent Pilot
Controls Multi-Funtion Remote Control | On/Off Switch
Log Set High-Definition Log Set
Liners Traditional Brick | Banded Brick | Washed Brick | Black Porcelain
Front Decorative Surrounds & Fronts
Viewing Area 31 ¼ x 16 1/8
ELECTRICAL SPECIFICATIONS
Voltage 120 Volts, 60Hz
Lighting Dimmer Lighting - Remote Controlled
Backup Power Batteries
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Empire Warranty

Empire Comfort Systems and its subsidiary brands do not sell direct to consumers. They rely on brands like ours to sell. As such Empire does not offer warranties, or technical support to consumers.

If you are in need of servicing or installation, let us know, and we'll help you out.

Returns & Shipping

The Great Fire Company prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-321-334-2850 or message our live chat to learn more.

Frequently Asked Questions

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thegreatfirecompany.com. No Shipping outside the lower 48 in USA.

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-321-334-2850, the chat in the bottom right, or email sales@thegreatfirecompany.com any time.

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.). These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). Order delays have proven to be unavoidable and outside of The Great Fire Company's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience. Please call or reach out to our live chat for further support if needed.

Empire 28" Innsbrook Direct Vent Insert - Large